2025 Summer Conference Services Positions - Hospitality Services
Company: University of Pennsylvania
Location: Philadelphia
Posted on: April 25, 2025
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Job Description:
University Overview The University of Pennsylvania, the largest
private employer in Philadelphia, is a world-renowned leader in
education, research, and innovation. This historic, Ivy League
school consistently ranks among the top 10 universities in the
annual U.S. News & World Report survey. Penn has 12 highly-regarded
schools that provide opportunities for undergraduate, graduate and
continuing education, all influenced by Penn's distinctive
interdisciplinary approach to scholarship and learning. As an
employer Penn has been ranked nationally on many occasions with the
most recent award from Forbes who named Penn one of America's Best
Large Employers in 2023. Penn offers a unique working environment
within the city of Philadelphia. The University is situated on a
beautiful urban campus, with easy access to a range of educational,
cultural, and recreational activities. With its historical
significance and landmarks, lively cultural offerings, and wide
variety of atmospheres, Philadelphia is the perfect place to call
home for work and play. Posted Job Title 2025 Summer Conference
Services Positions - Hospitality Services Job Profile Title
Temporary Employee - Non-Exempt Job Description Summary Residential
& Hospitality Services is one of 17 departments reporting to the
Division of Business Services. Consistent with the Business
Services mission, our underlying philosophy is to provide our
clients with high quality services in a fiscally responsible
manner. Residential & Hospitality Services is a group of dedicated,
innovative, and student-centered staff that oversee the on-campus
living and dining, as well as conferences, programs and events
hosted at Penn. The team works closely with other partners to
provide students and guests with services that support living and
learning at the University of Pennsylvania. Job Description
Conference & Hospitality Services provides professional expertise
for conference, programs, and events hosted at Penn. By showcasing
the impressive array of facilities and resources the University has
to offer, we strive to make Penn a destination of choice for
meeting and event planners. The department is also responsible for
the oversight of residential operations, facilities, and support
services to the many academic programs, sports camps, meetings, and
conferences happening on campus during the summer at Penn. The
employment dates for this Summer's Hiring will be May 15, 2025 -
August 16, 2025. If you are interested in a housing extension
before and/or after your summer housing begins/ends, you may work
as a Move-Out/In Coordinator (only available to Penn students
currently enrolled in degree-seeking programs). **Summer housing is
provided for all summer staff positions below. ** Summer housing
dates are May 15, 2025 - August 16, 2025. This summer, we have the
following roles available: Guest Services Attendant: The Guest
Services Attendant will share responsibility for making each
student, conference, and program participant feel welcome on Penn's
campus. They will serve as a front-line customer service
representative and a central service provider for residential and
visiting guests. The attendant will provide administrative support
to the Guest Services Manager and Residential Services Manager in
managing access, emergency room assignments, and daily report logs.
Additionally, they will cooperate with the Information Centers to
support move-in/move-out, address facilities issues, and cover
other Information Centers as needed. This role will assist in all
phases of Information Center operations, including providing
excellent customer service, creating move-in materials, managing
access, and addressing facilities and housekeeping concerns. The
Guest Services Attendant supports and fosters the customer service
goals of Hospitality Services. Compensation: $15.00 per hour Guest
Services Manager: The Guest Services Manager plays a vital role in
presenting Penn as a hospitable, service-oriented institution. The
manager assists the Residential Services Manager in overseeing the
day-to-day operations of the Information Center. They will serve as
the primary contact for Hospitality Services staff, FRES, Building
Operations, residential program leaders, and other university
partners. This role includes managing the Information Center,
training, supervising, and assigning work to Guest Services
Attendants in collaboration with the Residential Services Manager.
The Guest Services Manager will also assist with documenting,
evaluating, and following up on facilities requests, and will help
manage front-line emergency responses (e.g., fire alarms,
facilities emergencies). This role involves participating in a
weekly duty rotation during evenings and weekends and providing
regular communication on all activities. Compensation: $16.00 per
hour and partial meal plan
Hospitality Intern: The Hospitality Intern serves in a
cross-functional capacity, assisting in the operations of
Hospitality Services. Reporting directly to the Associate
Directors, Program Managers, and Coordinators, each intern will
focus on a specific area (events, operations, front-line) while
supporting the entire Hospitality Services team. The role requires
flexible availability, including some weekend work. Intern duties
include answering the main phone line and email account, responding
to customer inquiries, performing data collection and entry,
communicating with clients and participants, ensuring the accuracy
of program content, and assisting with the preparation and
distribution of materials. Interns will also communicate with
internal partners such as Housing, Dining, Catering,
Transportation, and PennCard. Additional duties may be assigned as
needed. Compensation: $16.00 per hour
Hospitality Operations Assistant: The Hospitality Operations
Assistant plays a vital role in the behind-the-scenes projects that
create a seamless, customer-focused operation, helping present Penn
as a hospitable institution. The role involves performing physical,
facilities-related, and logistical tasks to support summer
operations, including assisting guests with move-in and move-out
processes. Responsibilities also include providing set-up and
breakdown support for large program events, move-in/move-out days,
and parking/traffic control. The Operations Assistant will conduct
facility inspections to identify safety, housekeeping, and
condition-related issues. Additional duties include distributing
guest amenities, managing inventory, covering Information Centers
as floater, and maintaining clean storage areas. Compensation:
$15.00 per hour
Hospitality Operations Manager: The Hospitality Operations Manager
leads the effort to make each student, conference, and program
participant feel welcome on Penn's campus. This individual will
train and supervise a team of Operations Assistants to ensure
smooth and customer-focused operations. Responsibilities include
overseeing logistical and operational projects such as signage,
staffing, payroll, move-ins and move-outs, parking control, cart
management, amenity delivery, and facilities inspections. As a
project leader, the Operations Manager will schedule and assign
work to inspection teams, ensure quality control, and handle
inspections in a timely manner. This role also involves leading
weekly staff meetings and participating in a weekly duty rotation
during evenings and weekends. Compensation: $16.00 per hour and
partial meal plan
Summer Community Advisor: The Summer Community Advisor helps make
each student, conference, and program participant feel welcome on
Penn's campus. Acting as a university liaison and campus resource
for 30-60 students in on-campus housing, the Summer Community
Advisor is responsible for administrative, programming, and
judicial duties related to residents. The position reports to the
Summer Residential Director and participates in the weekly duty
rotation for after-hours student issues. As a live-in position,
free on-campus housing is provided. Duties include building
relationships with residents, creating programming to support their
needs, responding to academic, social, and personal concerns, and
balancing student needs with institutional priorities.
Compensation: $15.00 per hour and partial meal plan
Summer Resident Director: The Summer Resident Director is
responsible for making each student, conference, and program
participant feel welcome on Penn's campus. Acting as a university
liaison and campus resource for approximately 200 students, the
Summer Resident Director also manages the Summer Community
Advisors. The position requires administrative, programming, and
judicial duties and is a live-in role with free on-campus housing.
The Summer Resident Director reports to the Associate Director of
Operations and serves in a weekly duty rotation for after-hours
student issues. Duties include maintaining relationships with
residents, addressing concerns, creating programming, and balancing
student needs with institutional goals. Compensation: $16.00 per
hour and partial meal plan Qualifications University of
Pennsylvania Undergraduate and Graduate work-study students
preferred. High school diploma or equivalent required with 1 to 2
years of progressively responsible customer service experience.
Should possess excellent customer service skills and the ability to
adapt well to unexpected situations. Must take direction well and
promote a team atmosphere; Strong work ethic is also a must.
Ability to lift 25lbs and knowledge of the area surrounding the
University of Pennsylvania are preferred. Must represent the
University of Pennsylvania in a positive manner and be able to work
collaboratively with students, administrators, and other members of
the Penn community. A comprehensive background check will be
undertaken for this position. Staff must complete PA-ACT 153
clearances to work with minors before starting. The required
clearances are:
A background check may be required after a conditional job offer is
made. Consideration of the background check will be tailored to the
requirements of the job. University Benefits
Keywords: University of Pennsylvania, New Rochelle , 2025 Summer Conference Services Positions - Hospitality Services, Other , Philadelphia, New York
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