Help Desk Support Lead
Company: VirtualVocations
Location: Waterbury
Posted on: April 14, 2025
|
|
|
Job Description:
A company is looking for a Help Desk / Customer Support Lead to
support the Department of Health and Human Services.
Key Responsibilities
Provide helpdesk support to teams using OHS monitoring systems
Track, analyze, and report on Help Desk performance and user
satisfaction metrics
Manage a Help Desk team and act as a liaison between end users and
technical teams
Required Qualifications
Bachelor's Degree or higher in Information Management, Information
Systems, Computer Science, or equivalent field
Experience supervising a Help Desk team and understanding
multi-tiered help desk operations
Experience with ServiceNow ticketing system for help desk
operations
Demonstrable experience with federal security standards related to
user access and incident handling
Basic database querying proficiency and working knowledge of
RESTful API troubleshooting
Keywords: VirtualVocations, New Rochelle , Help Desk Support Lead, Other , Waterbury, New York
|
Click
here to apply!
|
